r188 Platform Privacy Notice

This page describes what we collect when you use r188 and how we keep that data protected. We process personal information—your email, identity documents, payment details, and gameplay history—to verify your account, settle your deposits and withdrawals, and detect fraud. Our approach is transparent: we tell you what we collect, who we share it with, and how long we hold it.

We at r188 operate across supported jurisdictions in Southeast Asia, and our servers may sit outside your home jurisdiction. When you agree to our privacy notice, you accept that your data may be transferred, processed, and stored in locations governed by different legal frameworks. We apply industry-standard safeguards regardless of geography.

Your privacy rights on r188 include the right to access your data, correct errors, request deletion, and object to processing in certain cases. This notice outlines how to exercise these rights and how to contact us if you have questions.

What we collect and why

We collect data in three categories. First, we gather identity information when you open an account: your full name, date of birth, email address, phone number, and government ID (passport, national ID card, or driver's licence). We use this to verify your age and identity, comply with anti-money-laundering law, and prevent account fraud.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your transaction ID, amount, date, and payment method. We do not store your full payment card or bank details—those remain with your payment provider. We use transaction records to reconcile your account balance, process withdrawals, and flag suspicious patterns.

Third, we log your gameplay activity. We record which games you play, your bet amounts, session duration, winnings, and losses. We use this data to calculate fair-play metrics, detect collusion, and respond to disputes. We also track your IP address and device type to identify unauthorized access attempts.

How we use your data on r188

We use your data for five main purposes. We verify your identity and age to ensure you meet eligibility standards. We process your deposits and withdrawals—your payment provider needs your account details to settle transactions. We detect and prevent fraud by analysing patterns: unusual login locations, rapid consecutive deposits from different methods, or bet sequences that suggest account sharing.

We comply with legal obligations. Our jurisdiction requires us to maintain records of all user activity for seven years and report suspicious transactions to financial authorities. We also use your data to respond to legal requests from law enforcement or courts.

Finally, we improve our platform. We analyse aggregate gameplay data (never linking it to individual identities) to understand which games are popular, which payment methods fail most often, and where customer support receives the most queries. This helps us optimise our service during peak periods like Liga 1 playoffs, Piala Indonesia finals, and holiday windows such as Idul Fitri, Idul Adha, Imlek, and Nyepi.

Third-party processors and data sharing

We share your data with specific third parties only. Our payment processors—the companies operating mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—receive your transaction details to complete deposits and withdrawals. Your game-software providers (Pragmatic Play, PG Soft, Habanero, and other vendors) receive only your user ID and session data; they never see your personal name or payment details.

We also share data with our hosting provider, which manages our servers. Our cloud infrastructure may be located outside your home country. We sign data-processing agreements with all vendors, requiring them to meet our security standards and use data only for the purposes we specify.

We do not sell your data to advertisers or marketing companies. We do not share your data with affiliates or third-party gambling sites. If we face a legal request from law enforcement or a court, we comply to the extent required by law—but we notify you first unless legally forbidden to do so.

Your privacy rights on r188

You have the right to access all data we hold about you. Log into your account on r188, go to Settings > Privacy & Data, and select "Request my data." We compile and email your information within 30 days. The file includes your account details, transaction history, and gameplay logs.

You have the right to correct errors. If your name or address is misspelled in our system, contact our support team via Live Chat, and we update it within 5 business days. Some data—your ID document number, for example—cannot be changed; you must close your account and open a new one with correct information.

You have the right to request deletion. If you close your account, we delete your gameplay logs and session history immediately. However, we retain your identity and payment records for seven years to comply with legal obligations. We also retain transaction records for dispute resolution and fraud investigation.

Cookies and tracking on r188

Our site uses cookies—small files stored on your device—to keep you logged in, remember your preferences, and track your behaviour across pages. We use two types. Essential cookies (login, security) are necessary for r188 to function; we cannot disable them. Analytics cookies track which pages you visit, how long you stay, and what games you view; these help us understand usage patterns but do not identify you personally.

We do not use advertising cookies. We do not allow third-party advertisers to track you on r188. You can disable non-essential cookies in your browser settings, but this may impair site functionality (for example, you may be logged out more frequently).

Data retention and deletion

We retain different data for different periods. Your account details (name, address, ID) and transaction records stay for seven years to meet anti-money-laundering requirements. Your gameplay logs and session history are deleted 12 months after your account closes. Your cookies expire after 12 months of inactivity.

If you request data deletion before the standard retention period, we comply for most data except transaction records (which we must keep for law compliance) and dispute-related records (which we retain until the dispute is resolved).

We at r188 believe transparency is trust. What we collect, how we use it, and how long we keep it should be clear and verifiable.

Security measures we undertake

We protect your data using encryption (SSL/TLS for data in transit, AES-256 for data at rest), secure servers, and restricted staff access. Only authorised employees who need your data for their work can access it. We audit our security practices annually and respond to any breaches within 72 hours by notifying affected users.

We do not guarantee absolute security—no online system is completely risk-free—but we use measures consistent with industry standards for financial and gaming platforms.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our privacy team. You can reach us via Live Chat on r188, email our support address (listed in your account settings), or write to our office in Jakarta, Surabaya, Bandung, Medan, or Semarang. We respond to all privacy inquiries within 14 business days.

We may update this notice from time to time. Material changes are communicated via email at least 30 days before they take effect. Your continued use of r188 after an update means you accept the new terms.